🔒 Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to all services offered by Ridoos (“we”, “us”, “our”), including our website, mobile-optimized version, and related subscription features. By creating an account or subscribing to our monthly eBook service, you acknowledge that you have read and understood this policy. If you disagree with any part of this policy, you must not use our platform.

2. Information We Collect

To provide you with a seamless reading experience and manage your subscription, we collect the following categories of information:

• Identity Data Full name, email address, and optional profile preferences (e.g., favorite genres).
• Account & Billing Data Billing address, subscription plan details, transaction history, and masked payment method info (we never store full card numbers).
• Usage & Device Data Pages visited, eBooks you read or save, reading progress, time spent, IP address, browser type, and device identifiers to improve performance.
• Communication Data Support tickets, survey responses, and email interaction data.

3. How We Use Your Information

We use your personal data only for legitimate business purposes, including:

• ✅ Subscription management — to create and maintain your account, process renewals, and deliver eBook access.
• ✅ Payment processing & fraud prevention — to complete transactions and detect unauthorized activity.
• ✅ Service improvement — analyze reading trends, fix bugs, and recommend books you might love.
• ✅ Communication — send essential emails (billing reminders, policy updates, account security alerts). Promotional emails only with your consent (opt-out anytime).
• ✅ Legal compliance — respond to lawful requests from public authorities, court orders, or regulatory obligations.

4. Payment Security & Third-Party Processors

Ridoos does not store your complete credit/debit card details, UPI credentials, or net banking passwords. All payments are encrypted and processed through certified third-party payment gateways such as Razorpay, Stripe, or similar. These partners adhere to strict security standards (PCI DSS Level 1). We only receive transaction status, masked card information, and payment confirmation to reconcile your subscription.

For more details, please review our payment processor’s privacy policy. We are not liable for any security breach occurring on the third-party’s systems beyond our control.

5. Data Sharing & Disclosure

We value your trust — we do not sell, rent, or trade your personal information to advertisers or data brokers. However, limited data sharing occurs only in the following scenarios:

• 🔹 Service providers — cloud hosting (AWS/Google Cloud), email delivery services, analytics tools (e.g., PostHog, Mixpanel) that help us improve the platform. They are contractually bound to keep data confidential.
• 🔹 Legal obligations — if required by law, court order, or government regulation (e.g., to prevent fraud, respond to subpoenas).
• 🔹 Business transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction, with notice provided.

6. Data Protection & Retention

We implement appropriate technical and organizational measures to safeguard your information against accidental loss, unauthorized access, alteration, or disclosure. These include:

• 🔐 Encryption — data transmitted via TLS 1.3; stored data encrypted at rest.
• 🛡️ Access controls — only essential personnel have access, with multi-factor authentication enforced.
• ⏳ Retention period — we retain your personal data as long as your account is active, plus a limited period afterward (up to 3 years) for legal or tax purposes. You may request deletion at any time (see Section 8).

7. Cookies & Tracking Technologies

Ridoos uses cookies, local storage, and similar technologies to enhance functionality, remember login sessions, and understand how you interact with our library. You can manage cookie preferences via your browser settings; however, disabling essential cookies may affect performance (e.g., login persistence). We do not use cross-site tracking for advertising without explicit consent.

• Essential cookies — authentication, security, subscription checks.
• Analytics cookies — anonymous aggregated statistics about popular eBooks and features.
• Preference cookies — remember your reading settings, theme, or language.

8. Your Privacy Rights & Choices

Depending on your location (including under Indian IT Act and DPDPA principles, or GDPR for European users), you have certain rights regarding your personal data:

• 📋 Right to access — request a copy of personal data we hold about you.
• ✏️ Right to rectification — correct inaccurate or incomplete information.
• 🗑️ Right to deletion — ask us to delete your account and associated data (subject to legal retention).
• ⏸️ Right to restrict processing — limit how we use your data while a complaint is investigated.
• 📤 Data portability — receive your data in a structured, machine-readable format.
• 🚫 Opt-out of marketing — unsubscribe from promotional emails via the “unsubscribe” link.

To exercise any right, please contact our Data Protection Officer at privacy@ridoos.com. We will respond within 30 days. Canceling your subscription does not automatically delete your data — you need to request deletion separately.

9. Third-Party Links & External Services

Our eBook platform may contain links to external websites (e.g., author pages, publisher references, social media). This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before providing any personal information. Ridoos is not responsible for the content or data practices of external services.

10. Children’s Privacy

Ridoos is intended for users who are at least 13 years old (or older depending on local laws). We do not knowingly collect personal data from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you are a parent/guardian and believe your child has shared data, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Ridoos operates from India, and our servers are primarily located in India and the Asia-Pacific region. When we transfer data internationally, we ensure appropriate safeguards (e.g., Standard Contractual Clauses or equivalent) are in place to protect your privacy.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect legal, technological, or operational changes. If we make material modifications, we will notify you via email (using the address linked to your account) or via a prominent notice on the Ridoos website at least 14 days in advance. Your continued use of the platform after the updated policy becomes effective constitutes acceptance. The “Last updated” date at the top indicates when changes were made.

13. Contact Us (Privacy Inquiries)

For any questions, complaints, or requests regarding this Privacy Policy or how we handle your data, please reach out to our dedicated privacy team:

• 📧 Email: raunakshuklaofficialwork@gmail.com (response within 2 business days)
• 📞 Support portal: help.ridoos.com/privacy